Amazon Prime Shipping Problem

I have sent an email to Amazon's customer service to try to resolve a shipping charge that showed up on a recent order.

It wouldn't be a big deal if it were a big item, or that Prime just didn't apply. The problem is other items I have placed in my shopping cart for subsequent orders that clearly qualify for $25+ free shipping on ground delivery -- are assessed a charge, even for 3-5 day delivery.

I'm sure it's just a glitch in the system. I sure hope so, I know I save a lot on shipping with Prime, and more on Amazon's low prices.

Update on Friday. Earlier this week, they refunded the shipping charge. Checking now, I see no shipping charges for items I have added to the cart.

Yay!