Trouble with host

I've neve had any troubles with Citizen Hosting. They have demonstrated excellent service during my time with them. They offer high bandwidth, up to date software support and lots of features for a reasonable cost. Also, the stuff is friendly so I can honestly say I’m quite satisfied with them.

Waiting for replies to my request to finally terminate service. I just wasn't getting my money out of it, and after a year it was time to move on.

I setup a virtual account with johncompanies.com, this is an account which gives you root access to a virtualized machine running along with multiple accounts on one computer. An interesting concept, but root access was what I needed. I set this up last November I think, and have used it off and on for some testing and development work.

I decided I no longer needed it, and saved any data I needed and sent an email last week about terminating the account. After sending the email, I received a email about kernel upgrades they were running. I then sent another email to payments (first was to linux) about terminating the account, I got a autoreply that said I should contact support or linux. I then resent the request to terminate to linux and waited. Saturday I got the recurring bill notice from 2go that I would be charged on the 17th for this service. As my intention was to terminate the account before having to pay another month's service I was antsy.

I used the link on the billing service email to request terminating, which went to linux I believe and shortly after that I received another email about the kernel upgrades. I guess they didn't complete them the first time so they were trying them again. Sounded tricky.

After that email I finally got an email from John asking if I would reconsider and stay under the OSS discount. Since the problem was not the service, just the money for a service I wasn't using fully I replied that I really and truly wanted to terminate it.

As of this morning I received another email from the billing service that the charge will not be made on the 17th and a follow up from John asking me to confirm the deletetion of all data.

I can understand they were busy with upgrades, and it was worked out to my satisfaction. If I needed root access I would use the service again. I already have this site on pair.com so I am already paying for web presence. This combined with the johncompanies account was around $1300 this year.

Without the pair account already I would have stayed under the OSS discount...

To sum up: johncompanies.com offers a unique and affordable root service for developers. If you can qualify for the OSS discount it's an even better deal. There is some mention of Debian systems, Now that is intriguing. I was using the Redhat version, and had requested a 7.2 Kernel when I set it up for testing. 7.2 was required for what I was doing when I set it up 7.3 was the default.

trouble with host is never good. whats wrong?