Dell Sucks

This is directed at "Ex-Dell agent666" who posted an earlier comment, and also to Dell in an indirect manner.

Dell *doesn't* manufacture any of their components, you're right about that. But they write the specs, choose the OEM, badge them with their brand, set the prices, hire the support, and sell them. They are responsible for the sh*t they spew into the market, and the fact that they didn't directly manufacture it doesn't alleviate them of any guilt. Period. The biggest gripes I have about Dell are as follows, and you (or any other Dell lackeys) are welcome to try and discredit any of these points:

* - Dell has a nasty habit of under-spec'ing their PSUs to make a few extra pennies per machine. Their servers are no exception. As a result, they have an unusually high failure rate. This is coming from somebody who works with a *lot* of hardware, be it PC-class or servers. I've also consulted for an IT firm who also had a side business /refurbishing Dell PSUs/... that's Dell PSUs specifically, not HP, not Supermicro, etc. Yes, PSUs die sometimes. But Dell PSUs die so often that it seems the exception when they *don't* fail.

* - Dell support is based in India. India is 3rd-world, and so is their support most of the time. There is also very little accountability, since they are far-removed from both the management process of Dell and from their customer base -- both in political structure and in miles. Indian tech support sucks.

* - Dell is a huge bloated bureaucracy, with manifold layers of obfuscation between the customer and those few managers who can actually help to resolve a situation for them. This is partially due to the sheer size of the company, but partially by design. Once they have your money, they're not very interested in any further business with them that doesn't involve you handing over lots more of said money.

* - Dell uses proprietary components in commodity PCs, something which prior to dell, an infamous company called Packard Bell was famous for.

As long as Dell continues to provide the horrible hardware, support, and overall quality of service that they have thus far put forth, I avoid Dell and their products in a professional manner, and also advise my friends and family to avoid them as well. And just so nobody accuses me, I DO NOT work for a Dell competitor or hardware OEM; I'm just a humble sysadmin. :)

Listen up morons...I worked for dell for over two years...I know my shit...You blame dell for all your problems...pathetic...And guess what...those dell parts that seem to fail so much? They are in all the other brands dip shits...the only thing that dell makes are the friggin plastics...and they don't really even make that...Dell doesn't manufactur any of the parts in their systems...So how about this? I've had my Dell Dimension 2400 since the second day it was available...That makes about four almost five years I've had it...Do you know how many parts I've replaced? One...and it was a third party cdrw that I purchased from Walmart...Do you know how many times I've had to format? Twice...once because I still had AV software on it...the other because a friend of mine likes porn, and decided to look up beasiality...last time they ever touched my system...So my point? Quit crying over a company that does in fact offer better support than 90% of the other PC manufacturers out there...And besides, warrenty or not, you say it shocked you, you just got a new dell...and I apologize for grammatical and or spelling errors...I've been drinking...

I hate HELL (I mean DELL)

Dell Sucks ....... bought a brand new dell XPS400 , it arrived broken , several calls to techs (who can't speak English) and none could get it working. Supervisor put me through to a "next level tech" he also could not do anything. All of them were going to do a little research and call back and not a one of them ever did. So I sit here with a broken piece of Dell crap, with I might add a 4 year IN HOME WARRANTY, but this is also crap, because it cant be used untill the dell tech can figure out the actual problem first. So take some advice and avoid Dell !!!!

I got a Dell computer system 110 on Sat. Jan. 25, '06 and had it up and running the next day. It ran for app. 2 hrs. and then froze up on a screen outside the program. I had a guy from Panama City who took the order and I couldn't understand him and he couldn't understand me. I never got to order any of the software, evidently he just used what I said to him for that. After a week of talking with 15 people(understanding few), 3 who spoke English, I finally sent it back yesterday. I'm 73 yrs old and it was nothing but a giant nightmare. I would NEVER recommend this company to anyone. Now it will be another problem trying to get my money back!

I should have read all of this before I got my '19inch CRT M992. Dell support in 2006 is the same low level as in 2003.

Dell's customer service is the worst it has ever been. Dell sales people lie to you about the products they are selling just to make a sale.

be warned!!!

For all dell haters,
Dell brags too much about their warranty.
We can make dell suffer by calling them (PRANK CALLS).
They dont have a way to control incoming calls.

Reason?
Dell pays a lot of money per call.
Even if it's just a prank call.
Call 18008228965 extension:7246699 or extension:7241969.
It's time to get even with dell!

For all dell haters,
Dell brags too much about their warranty.
We can make dell suffer by calling them (PRANK CALLS).
They dont have a way to control incoming calls.

Reason?
Dell pays a lot of money per call.
Even if it's just a prank call.
Call 18008228965 extension:7246699 or extension:7241969.
It's time to get even with dell!

To the Dell techs who have posted here earlier:

Let's see if your company's "the customer is always wrong" attitude works as a business model. Somehow I think not. It so far has failed for GM, Ford, Chrysler, Volkswagen and many others. Now would be a good time to start a job search.

And yes, I kissed my Dell goodnight and tucked it in every night, gave it massages and pedicures. Those were in the 3 days it worked properly. Now it's going back home. Bye bye Dell, bye bye rude undertrained support and hello market share slide (not a good thing at your price point)! Toodles!

To the Dell techs who have posted here earlier:

Let's see if their "the customer is always wrong" attitude works as a business model. Somehow I think not. It so far has failed for GM, Ford, Chrysler, Volkswagen and many others. Now would be a good time to start a job search.

And yes, I kissed my Dell goodnight and tucked it in every night, gave it massages and pedicures.

My wife and I decided to get a new computer. I've owned a Dell for the past 6 years and have been very pleased with it's performance. On September 25, 2005, I went to Dell's website, found a desktop, made minor upgrades and with a total cost of $970.03 placed the order. After the order was placed, Dell then advised me that e-mails would be sent describing the status of my order. My wife and I decided to call Dell and cancel the order. When we called and canceled, it was less than 24 hours of the order being placed and that's when my Dell experience began.

The last e-mail I received from Dell on Monday, September 26, 2005 at 10:05 PM, the same day we canceled the order, described my order status as "Your order is being processed and will go into production once we authorize your method of payment". The representative I spoke with told me that I would receive a refund for the computer minus the shipping charge. I indicated to the representative that the computer had not been built or shipped according to Dell's last e-mail stating "Your order is being processed and will go into production once we authorize your method of payment". Reluctantly, the representative agreed with me and went ahead and made the arrangements to get a full refund of $970.03. and of course would take 5 to 10 business days. On September 27, 2005 our credit card was charged $970.03 by Dell.

On October 17, 2005 a credit of $702.19 was received by Dell. I called Dell to ask why wasn't a $970.03 credit given. I was told by Dell that the $702.19 was for the CPU and the monitor was separate. The Representative then told me the credit amount for the monitor was unknown because of the taxes still to be added. On October 23, 2005 a credit for $241.76 was received by Dell, this being the credit for the monitor. As of October 23, 2005 the total credit back to me is $943.95, still being $26.08 short of the $970.03 total purchase price.

I had to call Dell once again. Through this whole process I made sure to get reference numbers and case numbers for each phone call and conversation. I gave the representative my last case number and the representative proceed to tell me that I already received full credit . The outstanding balance of $26.08 was for shipping. I then went back to the e-mails sent by Dell, one of which was my "Order Confirmation". This e-mail gave me a break down of the costs associated with this purchase. The line for shipping costs read $24.00. I asked why I was being charged more for shipping. I was then put on hold and unknowingly transferred to a different department. This representative actually agreed with me an put in a "request" for the $26.08 credit and now had to wait 2 to 3 business days for this credit.

As of Wednesday, November 9, 2005, I still have not received the $26.08 credit. You guessed it, I call Dell. Give the representative the case number. The representative told me that the "request" was denied by Dell for the $26.08 credit because it was a shipping charge. I was put on hold and when representative came back she told me that the $26.08 was now being "requested for non-delivery of the computer" and I would now 100% receive this credit. I was now happy and getting my full amount of $970.03 back.

On Thursday November 10, 2005, an e-mail from Dell stating, Dell has processed my credit for the amount of, are you ready for this, $26.07. That's right 1 cent less. I'm furious and immediately call Dell. Once again gave the representative the case number, briefly explained and was put on hold. The representative was in total agreement and apologized. He then told me Dell can not credit 1 cent and would have to credit me $1.00. I said fine and felt confident this will now be a closed issue.

Today, November 11, 2005, at 8:51 Am Est time, I receive a call from Dell to confirm my credit of $26.07 for the shipping charge. The representative explained to me I would see this credit in about 5 business days. He then asked if I was satisfied the way Dell has handle this matter. I replied no. He asked why? I told him the shipping credit was for the amount of $26.08 and not $26.07. Before I could explain that I've already contacted Dell about this 1 cent discrepancy his response was "You really want 1 cent back". Are you kidding me! I then told this gentleman that I've been dealing with this since September and want every single cent back. Out of disgust, he said fine Dell will credit you 1 cent back, hope you have a nice day, thank you for choosing Dell and hung up.

I'm sorry, but why would I not get back my 1 cent. If I simply accepted that the $26.08 as a non refundable shipping charge, when the computer was never built or shipped and you take that amount, multiply it by, say 100,000 people that's over 2 million dollars. If I would have let Dell keep 1 cent it too will add up to huge amounts of money.

This has been an experience I will never forget and will pass along to many others. A friend of ours ended up building my wife and I a computer. We simple went on-line, order all the parts with the help of our friend and built a computer that is beyond what we needed and cost a little over $1000.00.

I recommend this for anyone who wants a new computer and overall you will never have to deal with Dell Computers. Dell tried its hardest to get me to go away and I didn't. I kept all my paper work and would love to learn of other people's problems and maybe pass this experience along to a higher authority. Something has to be illegal with this process and taking advantage of people by putting them in this unforgiving situation until they simple accept defeat and go away.

Thank You,

Chris

I think it would be helpful to other customers if you can post your complaint/opinion ydell.com

I think Dell is the the worst company on Earth. Once you have purchased a computer from them there is no recourse for any problems. They give you the "run around" by transfering your call from this representative to another. Then, when you finally reach the correct person if they cannot solve your problem or if you put them on the spot, they simply hang up. Why not? They know that you cannot trace the phone call back and by this point are tired of trying. There will soon come a time when they have crossed enough people that there reputation will become worthless. All those in this thread that are so self-rightous and know everything about cpu's, I have this to say "congradulations, you know something, but that does not give you the right to disrespect those who do not because they spent their hard-earned money and a quality product which Dell does not deliver."

For all dell haters,
Dell brags too much about their warranty.
We can make dell suffer by calling them (PRANK CALLS).
They dont have a way to control incoming calls.

Reason?
Dell pays a lot of money per call.
Even if it's just a prank call.
Call 18008228965 extension:7240444.
It's time to get even with dell!

For all dell haters,
Dell brags too much about their warranty.
We can make dell suffer by calling them (PRANK CALLS).
They dont have a way to control incoming calls.

Reason?
Dell pays a lot of money per call.
Even if it's just a prank call.
Call 18008228965 extension:7240444.
It's time to get even with dell!

Dell sucks? i don't think so...maybe you people do.
I live in Manila, yeah i'm working for Dell. I won't argue with regards to outsourcing issues, it's your right to voice it out if you feel that it's not fair for y'all.
But when when it comes to computers, you are the worse people to deal with. I don't blame other people whom i've spoken with that doesn't know much about computers, especially your old folks, they're cool and sweet people. And they admit that they don't know hell about computers, which is my pleasure to educate them with some basics.
They are not stupid, the REAL STUPID PEOPLE are like the ones who posted comments here. Hey don't get mad at Dell because of your ignorance, c'mon.
Honestly I DON'T LIKE DELL AS A COMPANY...at least most of the time...because of their policies and other stuff that affects my job.
Just for you to know, almost every home here in this country has a computer, but we don't experience the kinds of problems that you do. Dell is not available here, most of our computers are customized, and we do not have TECH SUPPORT for computers here, because we hardly need it. We fix these things by ourselves, how?
1. Because we were educated about these things
2. WE TAKE CARE OF OUR COMPUTERS
Our systems here last for years and years without any problem...we can build a high-end computer at just about $400 and make it last for ten years without a problem...impossible? For you people, 2 years would already be impossible.
Understand these simple things people:
virus problems? -DO NOT download anything and everything with nice pictures over the NET. DO NOT keep on clicking "YES" to everything that pops up, may it be an update or any software. LEARN to activate and update your anti-virus softwares! (which should be futile because almost all these viruses could just be coming from anti-virus SW companies, you know..business as usual). DO NOT open email messages from people you do not know, most probably THAT'S NOT A SECRET ADMIRER who wants to sleep with you. Hardware problems? -Trivia: Computers cannot be used continuously for days, otherwise we shouldn't have placed a power button there. CDROM IS NOTA CUP HOLDER! LEARN to shut down your computer properly, DO NOT just go pressing the power button! It kills your HARD DRIVE! DURING a storm, LEARN to CONTROL YOURSELVES! DO NOT go online! UNPLUG the phone cable from your computer. R.T.F.M.! Software problems? LEARN that you cannot install anything you want in your computer. LEARN how to use those things in the SYSTEM TOOLS folder! DO NOT PLAY WITH SYTEM FILES! DO NOT just uninstall programs that you feel like you do not need. Somethings are just inevitable, no matter what we do there still might be problems, LEARN to be patient and most of all UNDERSTAND THE CONSEQUENCES OF HAVING A COMPUTER especially For you people who are just so LAZY to back up important files stored in your system, do not go complaining if we need to wipe it out to get it fixed! Well, if you can't live with this, GET A FREAKIN' TYPEWRITER! 98% of the time, YOU ARE HAVING PROBLEMS WITH YOUR COMPUTER BECAUSE YOU SCREWED UP ON SOMETHING. In short, 98% of the time IT'S YOUR FAULT!
Be Enlightened.... PEACE TO Y'ALL.

See the truth about DELL . . . it's the percentages that really count.

Company Gripes Pct MarketShare
--------- ------ ----- -----------
Dell 633 58% 17.9%
Gateway 159 15% ?
eMachine 89 8% ?
Apple 77 7% 3.6%
HP 53 5% 15.8%
Sony 37 3% ?
Toshiba 22 2% ?
Compaq 15 1% ?
IBM 2 ?% 5.9%
--------- ------ ----- -----------

Even though HP has almost the same market share,
DELL has 12 times more complaints than HP .

That doesn't surprise me. I've owned about a dozen
computers over the past 20 years (IBM, HPs, SONYs,
MICRON, T. Instruments, Acer, Adam, Binary, Toshiba,
Gateway, custom built PCs, etc.) and all of those total
(all put together), did not have the total number of
problems that my single DELL Inspiron notebook model
had in 24 months (i.e. 22 part failures/replacements in
a 36 month period).

I have a Dell DJ. AND IT SUCKS!! ive had it about 2 months now, and i havent been able 2 listen 2 it maybe twice! stupid piece of crap is useless! and then, when i go 2 the support (so called) site for dell, it tells me 2 'call us'.... then i get some 'person' who (1) cant speak english (2) cant understand english (3) prby has nothing 2 do with dell, and doesnt know a thing about electronics.

...all of the above~!

,!, ö ,!,
We indian rool de werld!!

Hey you ignorant indian piece of crap!!! You may come in contact with a few (or even several) ignorant Americans. I see them every day in MY country. Let me tell you that the company I work for has a plant in Gujarat, India and we commmissioned them to build a machine that could be exported from India to Europe or even China for cheeper than export costs from the US. India built 2 machines, and they were exported to us in the USA for evaluation. I PESONALLY evaluated both of the $160k machines....and you dot heads SUCK. I guess that dot really ISNT the "all seeing eye". Your quality is sub-par, your machinist SUCK, you have absolutly no idea how to properly wire electrical controls, or route wires, and pneumatic lines. Your routing looks like a rats nest....you know the kind found in your filthy country.

In reguards to the idea that you THINK you know something about computers, I will challenge you ANY day on that knowledge. We more educated americans know that when you call Dell "tech support" that you get connected to some diaper-head that is doing nothing more than reading a screen. "Tech support" is for ignorant people who have no buisness owning a computer, and is a simple task that the job can be exported to 3rd world countries like India.

Face it; India is a bitch country for the USA.

P.S. Intel, Microsoft, and even Dell are USA founded companies. They may have their faults, but please tell me the processor, OS, and OEM computer makers (started in India) that are bought, and sold world-wide....aaawwwww you can't. That's because EVERYONE in your country is to stupid to made ANYTHING....other than blowing on a pan flute to make a snake come out of a basket...blow my pan flute.

Hey you ignorant indian piece of crap!!! You may come in contact with a few (or even several) ignorant Americans. I see them every day in MY country. Let me tell you that the company I work for has a plant in Gujarat, India and we commmissioned them to build a machine that could be exported from India to Europe or even China for cheeper than export costs from the US. India built 2 machines, and they were exported to us in the USA for evaluation. I PESONALLY evaluated both of the $160k machines....and you dot heads SUCK. I guess that dot really ISNT the "all seeing eye". Your quality is sub-par, your machinist SUCK, you have absolutly no idea how to properly wire electrical controls, or route wires, and pneumatic lines. Your routing looks like a rats nest....you know the kind found in your filthy country.

In reguards to the idea that you THINK you know something about computers, I will challenge you ANY day on that knowledge. We more educated americans know that when you call Dell "tech support" that you get connected to some diaper-head that is doing nothing more than reading a screen. "Tech support" is for ignorant people who have no buisness owning a computer, and is a simple task that the job can be exported to 3rd world countries like India.

Face it; India is a bitch country for the USA.

P.S. Intel, Microsoft, and even Dell are USA founded companies. They may have their faults, but please tell me the processor, OS, and OEM computer makers (started in India) that are bought, and sold world-wide....aaawwwww you can't. That's because EVERYONE in your country is to stupid to made ANYTHING....other than blowing on a pan flute to make a snake come out of a basket...blow my pan flute.

Hey you ignorant indian piece of crap!!! You may come in contact with a few (or even several) ignorant Americans. I see them every day in MY country. Let me tell you that the company I work for has a plant in Gujarat, India and we commmissioned them to build a machine that could be exported from India to Europe or even China for cheeper than export costs from the US. India built 2 machines, and they were exported to us in the USA for evaluation. I PESONALLY evaluated both of the $160k machines....and you dot heads SUCK. I guess that dot really ISNT the "all seeing eye". Your quality is sub-par, your machinist SUCK, you have absolutly no idea how to properly wire electrical controls, or route wires, and pneumatic lines. Your routing looks like a rats nest....you know the kind found in your filthy country.

In reguards to the idea that you THINK you know something about computers, I will challenge you ANY day on that knowledge. We more educated americans know that when you call Dell "tech support" that you get connected to some diaper-head that is doing nothing more than reading a screen. "Tech support" is for ignorant people who have no buisness owning a computer, and is a simple task that the job can be exported to 3rd world countries like India.

Face it; India is a bitch country for the USA.

P.S. Intel, Microsoft, and even Dell are USA founded companies. They may have their faults, but please tell me the processor, OS, and OEM computer makers (started in India) that are bought, and sold world-wide....aaawwwww you can't. That's because EVERYONE in your country is to stupid to made ANYTHING....other than blowing on a pan flute to make a snake come out of a basket...blow my pan flute.

Hey you ignorant indian piece of crap!!! You may come in contact with a few (or even several) ignorant Americans. I see them every day in MY country. Let me tell you that the company I work for has a plant in Gujarat, India and we commmissioned them to build a machine that could be exported from India to Europe or even China for cheeper than export costs from the US. India built 2 machines, and they were exported to us in the USA for evaluation. I PESONALLY evaluated both of the $160k machines....and you dot heads SUCK. I guess that dot really ISNT the "all seeing eye". Your quality is sub-par, your machinist SUCK, you have absolutly no idea how to properly wire electrical controls, or route wires, and pneumatic lines. Your routing looks like a rats nest....you know the kind found in your filthy country.

In reguards to the idea that you THINK you know something about computers, I will challenge you ANY day on that knowledge. We more educated americans know that when you call Dell "tech support" that you get connected to some diaper-head that is doing nothing more than reading a screen. "Tech support" is for ignorant people who have no buisness owning a computer, and is a simple task that the job can be exported to 3rd world countries like India.

Face it; India is a bitch country for the USA.

P.S. Intel, Microsoft, and even Dell are USA founded companies. They may have their faults, but please tell me the processor, OS, and OEM computer makers (started in India) that are bought, and sold world-wide....aaawwwww you can't. That's because EVERYONE in your country is to stupid to made ANYTHING....other than blowing on a pan flute to make a snake come out of a basket...blow my pan flute.

Hey you ignorant indian piece of crap!!! You may come in contact with a few (or even several) ignorant Americans. I see them every day in MY country. Let me tell you that the company I work for has a plant in Gujarat, India and we commmissioned them to build a machine that could be exported from India to Europe or even China for cheeper than export costs from the US. India built 2 machines, and they were exported to us in the USA for evaluation. I PESONALLY evaluated both of the $160k machines....and you dot heads SUCK. I guess that dot really ISNT the "all seeing eye". Your quality is sub-par, your machinist SUCK, you have absolutly no idea how to properly wire electrical controls, or route wires, and pneumatic lines. Your routing looks like a rats nest....you know the kind found in your filthy country.

In reguards to the idea that you THINK you know something about computers, I will challenge you ANY day on that knowledge. We more educated americans know that when you call Dell "tech support" that you get connected to some diaper-head that is doing nothing more than reading a screen. "Tech support" is for ignorant people who have no buisness owning a computer, and is a simple task that the job can be exported to 3rd world countries like India.

Face it; India is a bitch country for the USA.

P.S. Intel, Microsoft, and even Dell are USA founded companies. They may have their faults, but please tell me the processor, OS, and OEM computer makers (started in India) that are bought, and sold world-wide....aaawwwww you can't. That's because EVERYONE in your country is to stupid to made ANYTHING....other than blowing on a pan flute to make a snake come out of a basket...blow my pan flute.

Hey you ignorant indian piece of crap!!! You may come in contact with a few (or even several) ignorant Americans. I see them every day in MY country. Let me tell you that the company I work for has a plant in Gujarat, India and we commmissioned them to build a machine that could be exported from India to Europe or even China for cheeper than export costs from the US. India built 2 machines, and they were exported to us in the USA for evaluation. I PESONALLY evaluated both of the $160k machines....and you dot heads SUCK. I guess that dot really ISNT the "all seeing eye". Your quality is sub-par, your machinist SUCK, you have absolutly no idea how to properly wire electrical controls, or route wires, and pneumatic lines. Your routing looks like a rats nest....you know the kind found in your filthy country.

In reguards to the idea that you THINK you know something about computers, I will challenge you ANY day on that knowledge. We more educated americans know that when you call Dell "tech support" that you get connected to some diaper-head that is doing nothing more than reading a screen. "Tech support" is for ignorant people who have no buisness owning a computer, and is a simple task that the job can be exported to 3rd world countries like India.

Face it; India is a bitch country for the USA.

P.S. Intel, Microsoft, and even Dell are USA founded companies. They may have their faults, but please tell me the processor, OS, and OEM computer makers (started in India) that are bought, and sold world-wide....aaawwwww you can't. That's because EVERYONE in your country is to stupid to made ANYTHING....other than blowing on a pan flute to make a snake come out of a basket...blow my pan flute.

Hey you ignorant indian piece of crap!!! You may come in contact with a few (or even several) ignorant Americans. I see them every day in MY country. Let me tell you that the company I work for has a plant in Gujarat, India and we commmissioned them to build a machine that could be exported from India to Europe or even China for cheeper than export costs from the US. India built 2 machines, and they were exported to us in the USA for evaluation. I PESONALLY evaluated both of the $160k machines....and you dot heads SUCK. I guess that dot really ISNT the "all seeing eye". Your quality is sub-par, your machinist SUCK, you have absolutly no idea how to properly wire electrical controls, or route wires, and pneumatic lines. Your routing looks like a rats nest....you know the kind found in your filthy country.

In reguards to the idea that you THINK you know something about computers, I will challenge you ANY day on that knowledge. We more educated americans know that when you call Dell "tech support" that you get connected to some diaper-head that is doing nothing more than reading a screen. "Tech support" is for ignorant people who have no buisness owning a computer, and is a simple task that the job can be exported to 3rd world countries like India.

Face it; India is a bitch country for the USA.

P.S. Intel, Microsoft, and even Dell are USA founded companies. They may have their faults, but please tell me the processor, OS, and OEM computer makers (started in India) that are bought, and sold world-wide....aaawwwww you can't. That's because EVERYONE in your country is to stupid to made ANYTHING....other than blowing on a pan flute to make a snake come out of a basket...blow my pan flute.

Hey you ignorant indian piece of crap!!! You may come in contact with a few (or even several) ignorant Americans. I see them every day in MY country. Let me tell you that the company I work for has a plant in Gujarat, India and we commmissioned them to build a machine that could be exported from India to Europe or even China for cheeper than export costs from the US. India built 2 machines, and they were exported to us in the USA for evaluation. I PESONALLY evaluated both of the $160k machines....and you dot heads SUCK. I guess that dot really ISNT the "all seeing eye". Your quality is sub-par, your machinist SUCK, you have absolutly no idea how to properly wire electrical controls, or route wires, and pneumatic lines. Your routing looks like a rats nest....you know the kind found in your filthy country.

In reguards to the idea that you THINK you know something about computers, I will challenge you ANY day on that knowledge. We more educated americans know that when you call Dell "tech support" that you get connected to some diaper-head that is doing nothing more than reading a screen. "Tech support" is for ignorant people who have no buisness owning a computer, and is a simple task that the job can be exported to 3rd world countries like India.

Face it; India is a bitch country for the USA.

P.S. Intel, Microsoft, and even Dell are USA founded companies. They may have their faults, but please tell me the processor, OS, and OEM computer makers (started in India) that are bought, and sold world-wide....aaawwwww you can't. That's because EVERYONE in your country is to stupid to made ANYTHING....other than blowing on a pan flute to make a snake come out of a basket...blow my pan flute.

Had a DELL laptop Inspiron 5100, which used to shut down due to oveheating within couple of hours. Called customer sevice, mailed laptop to DELL and they "corrected" this problem. After one month, problem resurfaced and i got rid of that machine.

That's all I can say. I'm stopping payments. They can fuck off. I have enough dirt on them if it goes to court. I say if because I know, and I think they know, they are breaking laws and contracts.

I've had my current DELL for over seven years with very few problems.

Dell has not made me the happiest camper either. However, I should say that the hardware in my three month old Dimension 4700 is all fine at the moment. Beautiful flat-panel display, fast booting and startup of executables, all good so far.

I'm not a "stupid American" as a few people posting have said, just a "stupid Canadian". If any of you are REALLY typical Dell employees, this "stupid Canadian" knows twice as much about computers as you do, and you people posting the insults are supposed to be professionals.

When I had a problem with the dvd burner in my new machine Dell didn't want anything to do with me, but of course recommended their fee-based customer service. On a machine that's not even six months old!

I have completely written off Dell customer service as being helpful for anything.

If you have a Dell with a Philips DVD 8631 that's generating errors a lot and you've done the Dell "upgrade" flash to CD21.EXE firmware, consider Googling BD10.EXE and rolling back to the older firmware, that solved my problem. Took me a little time to do the research, but apparently Dell doesn't know a damn thing about this machine, I'm entirely on my own.

DELL DOES SUCK I use to think High of them until this last system I got waited out the 1 year warranty a couple months later the motherboard went out! Come on Motherboards just do not go out so easily! not in 1 year! on top of that they dont want to help me out

DELL DOES SUCK I use to think High of them until this last system I got waited out the 1 year warranty a couple months later the motherboard went out! Come on Motherboards just do not go out so easily! not in 1 year!

dell SUCKS and i work for them

WITH THE UPCOMING RELEASE OF WINDOWS x64, WOULD U RATHER PAY 400$ FOR A INTELEE Processor OR GET AN AMD64 PROCESSOR FOR HALF THAT.

I LOVE AMD

Dell now puts a 3.5GB partionon on some notebooks that is an "image" of the original system - not a bad idea, saves on disks, it is always there, adequate space..... Until you need the bloody thing.

The function requires that Windows works, or at least gets you to a booting screen. No booting scren, ok, you use the Win CD that came with the unit - OF COURSE, this destroys the capability of using the built-in restore function.

Dell, please fire the wonderful people who put in a quasi-uselss function and no remedy to actually restor a system to the condition you supplied it.

After getting my brand new computer set-up and everything working fine, I tried to get on the internet. When I typed in The leters www. all I got was 666. All the rest of the letters came out entirely differen from what I typed so it was impossible for me to get on.
I finally got in touch with a tech and after much waiting and being passed on to other techs, I was finally able to relate my problem.
After at least 4 1/2 hours I was told that it was a problem with my internet provider. My internet provider said it was not their fault and passed my off the microsoft who said it was a keyboard problem.
Back to the to the dell tech who told me told me it was a software problem and to contact the software mfg. After talking to different techs I finally asked to speak to a manager. That manager told me in so many words that if I din't like it I could lump it, and hung up on me.
I decided to give it one more try before I shipped the whole thing back. Luckily, in a very short time I was connected with a tech named Kevin. Kevin was very helpful and patient. He had to be patient because I am not only 91 years old and not very computer savvy but I also have a hearing problem. After about 45 minutes he had my computer running so I could get on the internet and all the letters that I typed came out as they should.
Kevin should be highly commended for his expertise and phone manner. He has my vote for employee of the year.

DELL SUCKS DICK AND ANY OTHER CH|TTY COMPANIES THAT USE INTEL PROCESSORS!

DELL SUCKS: How do you backup the computer on teh CD drive? How do you save all of your files? Guess you have to search and manually back each one up, because booby, there is absolutely NO backup procedure on the Dimension 4600 system.
NONE! None that works, anyway. Just try calling teh folks in India: "So velly solly, you restore from your hard drive (great, what if teh drive goes?? Duh! How about OFFSITE backups??? Ever hear of a fire distroying a computer?)

I was just in the process of "customazing" a DELL XPS ... for a total cost of just over 4G. Decided to take a break and came across this site. OUCH! Tips my hat to those that have seemingly been royally screwed. For me, it won't happen, sorry Dell, this time it's your loss!

Do you want your computer to be REPLACED even if its OUT OF WARRANTY?? ring the Dell technical support. "Pretend" that your computer doesn't turn on at all. Then, go on with the troubleshooting step for about an hour. Pretend that you are actually doing it. Then later, during the troubleshooting. Tell the technical support that you could see a smoke coming out from the computer(aka tower) (of course you have to say this line when they ask you to turn on the computer, common sense please) VIOLA! new "refurbished" computer. Do you wan't another FREEBIE? get irrate during this situation then asked to be transferred to customer care and ask for compensation. Better yet, don't ask that you wan't to be tranfered to Customer care, It would sound obvious that you're doing something cheeky. You'll have a Dell freebie, might be a Dell's PDA.

Trust me, The Dell Technician would love to hear this line. They don't thave to transfer you to the DMC (Dispatch Management Center). They'll immediately call their Team Coach or Level 2 tech. and have this sorted out.

From,

Ex-DTS
Dimension, Inspiron, Latitude,

DEll customer support is a big joke. Those fuckign loosers couldn't do shit. i called the customer support to find out where the fuck was my order. THey kept transfering me around to otehr department. They didnt' even know which department i suppose to call. What a joke. THose losers need more training.

I AM TOTALLY PISSED BY THE DELL SUPPORT.

HOPE THIS FUCKING COMPAN BANKRUPT SOON.

First of all, I am not here to defend dell or to "bash" Dell.

Everyone knows that customer "service" sucks. So go live with that fact. I personally have been held on hold for more than an hour and I have officially given up on customer service for computers. Then I go call various 1-800 numbers. First I get asked if I plugged the damned thing in with a indian acccent. Well, duh, I did, then:

-Fork over $50 to continue
-Scan for virus
-Remove "3rd Party Software"
-Re-Install XP
-Use "Product recovery"
-Re-Format Hard-Drive (People Actually Have Stuff)
-Return or send for replacement
-At this time we cannot find a solution to your problem (HAHA! UR SCREWED!)

However, your browser not working or crashing problems isn't crappy hardware, it's because you need to friggin install antivirus and a good firewall. IT'S NOT A HARDWARE ISSUE!!! Companies can't be responisble for every little thing you do to screw up your computer. If ya don't know what's wrong with your computer, get a knowledgable friend over. SO STOP BITCHING IF IT'S NOT DELL"S FAULT!

Hey,

Let me elaborate on the prev comments, I work for an outsourced site "SITEL", and things aren't the way it seems to be, We in person are treated as Blue Collared Employees or should I say inhumans,
Let me explain the process here. Techs have to get rid of the customer within 20 mins (avg) or we dont get paid the entire salary, If the customer calls back within 7 days of the first call, we dont get paid again, If the cust responds to a survey negatively, Guess what ??? We dont get paid....... If cust rates the company even thogh he rates the tech good, we dont get paid. So we end up getting the salary which sufices the daily hunger. Perssure over here in enormous and on top of all these things, Customer abuses us as well...... I dont know whether these procedures are setup by Dell or is something from SITEL..... The bottom line is "DELL SUCKS"....

I have decided that I will quit.....And join HP or Microsoft.......Where people can work with a little dignity...

Regards,
Albert

Sitel India
DELL CTS
Dimension Support

DELL TRULY SUCKS I AGRRE WITH ROY THE DELL TECHNICIAN CAUSE EVEN I'M ONE TOO. WORK YOUR ASS OFF AND THEN WORK SOME MORE AND DON'T GO HOME.

Hey,
My name is Roy & I happen to a Dell Technician.
I hate to say this but .....yeah its TRUE

" DELL SUCKS " Big time

Regards,
Roy

Dell CTS
Dimension

I BOUGHT A DELL 4600 IN 09-03 WITH A DVD BURNER& PLAYER AND CAN YOU BELIEVE RIGHT OUT OF THE BOX THE DARN THING DID NOT EVEN PLAY A DVD (FORGET ABOOUT BURNING ONE)WELL WHEN I CALLED DELL I HAD CALLED THE WRONG EXT. SO I WAS TRANSFERD TO THE CORRECT ONE AS I WAS TOLD THEN I HAD TO WAIT 42 MINS. TO GET A HUMAN BEING ON THE LINE AND WHEN I FINALLY TALKED TO A HUMAN HE TOLD ME THAT I SOMEHOW GOT THE CANADA EXT. WELL THEN I HAD TO WAIT ANOTHER 50 MINS. TO TALK TO SOMEONE . WELL NOW WHAT I HAD TO DO SINCE THE CD'S THEY WENT WITH THE COMPUTER DID NOT CONTAIN THE PROGRAM I NEEDED TO GET THE DVD PLAYER/BURNER WORKING SO WHAT THEY DID IS INSTRUCTED ME TO RESTART THE COMPUTER FROM IT'S ORIGINAL STATE WELL GUESS WHAT THAT DID'NT WORK EITHER . LUCKILY I HAVE A COUSIN WHO IS A COMPUTER GEEK ( DONT TAKE OFFENSE) AND GOT A CD TO PROGRAM THE COMPUTER FOR ME SO THE DVD/BURNER WORKS . WELL JUST DO YOU KNOW I THINK DELL SUCKS AND NOT ONLY FOR HAVING COMMERCIALS WITH US AMERICANS DOING THE COMMERCIAL AND HAVING THE INDIANS DO THE REAL WORK IN INDIA .ARGG ( SO FRUSTRATING) WELL THANKS FOR YOUR TIME...

Dell provide computers - they do not provide help if anything goes wrong with them.

That's the truth, although it is obscured by thick, tragically sincere Indian smoke...

There is nothing the hardworking gentleman on the phones in India can tell you that can't be found in the manual - and if you think that together you can both zero in on the problem quicker... or that experience will somehow guide them... you're in for a shock.

Friend, focus on my words:

Dell provide computers - they do NOT provide help if anything goes wrong with them.

I just bought a new Dell laptop - it makes terrible grinding noises - I called Dell immediately and spent two hours speaking with a tech support person who finally agreed that the problem might be the HD. Dell refused to take exchange the computer and instead said I would have to reinstall the operating system and if that didn't work, then they would send a HD and I would have to try re-installing it again. If I returned the laptop I would be charged 15% plus shipping. It is outrageous that after spending three thousand dollars I have to accept a defective product.

Wow.. lots of threads.. Plain n simple.. I'm a computer technician. Thanks to dell i have ALOT of business. Their hardware is garbage. I have my own opinion about microsoft software developers.. but i'll save that for another thread. Anyways.. I have hundreds and hundreds of heartbreaking stories of people who just finished paying off their pc and now.. dead. The only thing worth money in the box is prolly the processor considering dell can't downgrade intel.. (but they would if they could). AS for dell's customer service.. guess why people have to wait so long to get sum1 on the phone.. Lots of problems. Newest story comes from a friend of mine.. 3 year warranty on the laptop.. dell tech replaced motherboard .. didn't work.. replaced hard drive.. didn't work.. tried reformating and starting from scratch.. computer shut off on him.. and dell still doesn't want to replace the laptop.. Honestly.. its a rip off.

i am a dell technician and work in india it is true that customers do pay a lot of money for thier computers and expect first class service
which include technical support .the reason the
technical support is outsourced is that dell is one of the few companies to offer lifetime free
technical support for thier computers .if this were not so the customers would have to shell
out close to 30$ per call which is charged by most of software companies also even though the warranty covers only hardware technical support we go out of our way to support people with software issues as well install and troubleshoot even third party software just to satisfy customers,we generally work close to 10 hrs each day and call back customers to resolve difficult issues ,would a american be willing to pay 30$ per call to get an american on the other side of the line?

dude ur NOT getting a dell

alianwar forever!!!! dells has crap serves and will ship u busted pc's trust me in no.....

dell and hp sucks badly. apples are WAY BETTER. lets just leave it at that.

I've never seen such WRONG INFO. I DO believe that Dell Customer Services blows goat balls, but to say that the computers suck is a blatant lie. Just because you tried to tweak your registries and FUCKED up your computers DOESN'T mean Dell sucks. My Dell has NEVER had a problem, and I've added 512 MB of RD RAM and a 9800PRO (overclocked now). I've had it since the year 2000, and not had a single hardware problem. I guess you guys shouldn't be allowed to have a computer if you have THIS many problems out of them. Wow...computer classes should be mandatory for computer newbies like you all!!!

DELL COMPLETELY AND TOTALLY SUCKS. I run a helpdesk and we are chucking their sorry ass outta here and going to IBM. Their service blows, support is their version of training their people so you are guaranteed a fucktard-newbie with each call.

Lemme especially point out Mr. John G Wheelock. You sir are the epitome of satire. Your remarks are witty, funny and sarcastic all at the same time. And you do make a strong point. But having worked for Dell in India for over a year now, and having reached a position where i educate others on the etiquettes involved in answering calls....lemme ask you a simple question....uyou keep cracking upon getting a HINDI manual....how many times has anyone from India ever spoken to you in our native language? In fact how many people do you actually know who were refused support coz they did not speak Hindi. Lemme answer that for you....ZILCH!!!
Being into auditing calls and taking escalations as a supervisor, lemme honestly tell you that i have heard indian tech's take calls and their american counterparts as well.....and boy! dont even get me started on the differences between the two. However, amazingly, the american customer does not mind being spoken to rudely or sarcastically by an american agent. Is this what we call double standards? Hypocrissy maybe? No matter how much an indian agent does to help you....its never enough coz he is not an AMERICAN...is that so?
We have maybe a 100 people saying Dell Sucks....what about the million who have had their problems solved each day. On an average an agent attends to about 25 calls a day. Multiply that with approx 3000 people working for dell in india and you get 75000 calls a day. You seriously expect me to believe that they all have had a bad experience with Dell Tech Support????

Lemme especially point out Mr. John G Wheelock. You sir are the epitome of satire. Your remarks are witty, funny and sarcastic all at the same time. And you do make a strong point. But having worked for Dell in India for over a year now, and having reached a position where i educate others on the etiquettes involved in answering calls....lemme ask you a simple question....uyou keep cracking upon getting a HINDI manual....how many times has anyone from India ever spoken to you in our native language? In fact how many people do you actually know who were refused support coz they did not speak Hindi. Lemme answer that for you....ZILCH!!!
Being into auditing calls and taking escalations as a supervisor, lemme honestly tell you that i have heard indian tech's take calls and their american counterparts as well.....and boy! dont even get me started on the differences between the two. However, amazingly, the american customer does not mind being spoken to rudely or sarcastically by an american agent. Is this what we call double standards? Hypocrissy maybe? No matter how much an indian agent does to help you....its never enough coz he is not an AMERICAN...is that so?
We have maybe a 100 people saying Dell Sucks....what about the million who have had their problems solved each day. On an average an agent attends to about 25 calls a day. Multiply that with approx 3000 people working for dell in india and you get 75000 calls a day. You seriously expect me to believe that they all have had a bad experience with Dell Tech Support????

QUESTION- If people from India who live in the US can understand english, why do those in India who pretend to be Dell customer support have no idea what I am taking about?

signed
2 weeks of my life wased.

How dumb are you. Dells are the second best computers. 1st is Apple and 2nd is Dell. Are you paid by Compaq or Gateway you retard.

YO STEPHEN!

that statement is absolutely UNBELIEVABLE!!
18 months?! c'mon men, not everybody's as stupid as you think they are!

you can always have that system exchanged w/in the first 21 days! or return it for a refund!

I don't even believe that you have a DELL.

what are you, paid by COMPAQ or GATEWAY?

learn to make more believable staements next time ok?

dell is the best computer i have ever com across.
if though the tech support is outsourced,i received the best customer service and that would be evergreen in my life

Yo mama u r absolutley right ... wa y to go dude We have to understand ourself before commenting on others .. we have to close our own holes before pointing to others.

Yo mama u r absolutley right ... wa y to go dude We have to understand ourself before commenting on others .. we have to close our own holes before pointing to others.

Hey INVID!!!

do you have any idea how illiterate in computers you people are?!
yeah..like making the cdrom a cupholder...
imagine how stupid you people are...
...wanting the job back there is like wanting stupid people help you!!!
stupid + stupid = MORONS!!!
..and that's YOU!!!
learn to live with it retard!

Outsourcing jobs is HORRIBLE and very undermining to the US Economy, what's worse is when something like this happens, dealing with Dell Financial in the US and some other unknown parts in India or South East Asia, accounts get messed up.

I should know, I've been dealing with my Dell account and someone had screwed up two of my accounts having my invoices sent to some guy in Brooklyn, New York. Also, these over seas agents and have no clue about what customer services is all about or how to remedy a situation.

It's taken me months for the asses at Dell Financial to actually try to correct something. Not only that, the connection really SUCKS.

The Jobs need to come back to the US...

Outsourcing jobs is HORRIBLE and very undermining to the US Economy, what's worse is when something like this happens, dealing with Dell Financial in the US and some other unknown parts in India or South East Asia, accounts get messed up.

I should know, I've been dealing with my Dell account and someone had screwed up two of my accounts having my invoices sent to some guy in Brooklyn, New York. Also, these over seas agents and have no clue about what customer services is all about or how to remedy a situation.

It's taken me months for the asses at Dell Financial to actually try to correct something. Not only that, the connection really SUCKS.

The Jobs need to come back to the US...

Outsourcing jobs is HORRIBLE and very undermining to the US Economy, what's worse is when something like this happens, dealing with Dell Financial in the US and some other fucking unknown parts in India or South East Asia, accounts get fucked up.

I should know, I've been dealing with my Dell account and someone had screwed up two of my accounts having my invoices sent to some guy in fucking Brooklyn, New York. Also, these over seas agents and have no clue about what customer services is all about or how to remedy a situation.

It's taken me months for the asses at Dell Financial to actually try to correct something. Not only that, the connection really SUCKS.

Bring the Jobs back to the US...

Hey Marcus! Dell and XP are one in the same because Dell does not give you an option to purchase a PC without XP on it. My LAST Dell wasn't usable until I reformatted and put win2k on it. Dell forced me to purchase an XP license I never used. As I said it was my LAST Dell.

Alright, I fix alot of computers, im not a tech...but i ought to be (except i'm only 15.)

About 75% of the computers I fix are Dell. They range from many different problems like hard drives, crashing, errors (that was winblows though), faulty memory, etc.

I never have owned a Dell and I never will, but from what I have seen they SUCK.

HEY QUIK LET ME MAKE THIS PLAIN AND SIMPLE... YOU SUCK IN SPELLING YOU 14 YEAR OLD RETARD!!!

XPS IS NOT THE ONLY COMPUTER DELL SELLS IDIOT!!!

OVERALL...LEARN TO SPELL MORON!!!!

HEY BIFF...YOU STUPID IDIOT!!!

DIDN'T ANYBODY TELL YOU THAT DELL AND WINDOWS ARE TWO DIFFERENT THINGS!

IF YOU THINK XP SUCKS, SAY F*#K MICROSOFT!!

NOT DELL YOU MORON!

Dell Sux I agree but alot of people here expect to much out of life time tech support on a system you might have paid 500 to 1000 for. I mean i been in the computer business for 10 years now. I am just blown away by the amount complete retards own computers. They dont even know what a computer is much less how it works.
You have NO buisness complaing about tech support until you been on the other side. Its just like the people who are constantly complaining about service at a restaraunt but havent worked one day in the buisness. So People please put yourself in the tech's shoes. For those who get multiple bad parts two things are happening.... 1... Your being assanine or 2... You are explaining.. your problem well enough.
That all said computers should require training ... provided free with a purchase... its not a microwave or a new wine bottle opener.'
Computer are a result of Genius. Respect them !
Or they will make your life hell! and intstead of blaming the tech ... talk to the idiot salesman that sold you a 2600 dollar computer so you could search the internet or play games. No hard feeling people but really... think about it
IS IT POSSIBLE THAT ITS YOUR PROBLEM? As Far as Dell go's I use to work there and they have gotten worse than the early days!

I bought a dell dimmension 2400 back in nov.04 and i swear i will never recommend dell to anyone !! the only thing i can say to them is that dell products ARE CRAP..!and for support you get these foriegn assholes that CANNOT SPEAK fucking english,just like AOL's SUPPORT..!!!I cant tell you just how furious i am with this piece of shit, and how many time i wanted to take it to the overpass and drop it onto the freeway...! it has to be rebooted and defraged constantly, and the Op/sys, and software they install is OBSOLETE..!
Sorry folk's but i had to vent.
kev

Posted by: kevin at February 27, 2004 12:27 AM

UMMM..you meant 'how many TIMES'? Where are you from? looks like they have a poor way of teaching correct grammar there...what a pity.

And WOW!...dude, i didn't know that Windows XP is already obsolete till today, thank you so much for enlightening me! What a scam by DELL! I will just go get the latest Op/ sys then, which is the MS Windows.....ummmm...ummm...what was it again? Do you happen to know Kev?

I bought a dell dimmension 2400 back in nov.04 and i swear i will never recommend dell to anyone !! the only thing i can say to them is that dell products ARE CRAP..!and for support you get these foriegn assholes that CANNOT SPEAK fucking english,just like AOL's SUPPORT..!!!I cant tell you just how furious i am with this piece of shit, and how many time i wanted to take it to the overpass and drop it onto the freeway...! it has to be rebooted and defraged constantly, and the Op/sys, and software they install is OBSOLETE..!
Sorry folk's but i had to vent.
kev

Posted by: kevin at February 27, 2004 12:27 AM

UMMM..you meant 'how many TIMES'? Where are you from? looks like they have a poor way of teaching correct grammar there...what a pity.

And WOW!...dude, i didn't know that Windows XP is already obsolete till today, thank you so much for enlightening me! What a scam by DELL! I will just go get the latest Op/ sys then, which is the MS Windows.....ummmm...ummm...what was it again? Do you happen to know Kev?

Dell really does suck! Everything here is spot on, foreign help that does not fix problem, crashing machines, poor backup, and overall shitty products.

Posted by: KC at March 12, 2004 03:03 PM

***You might want to add this: STUPID USERS WHO PRETEND THEY KNOW SOMETHING. Look at the picture now and tell me what you think about it.***

Dell sucks? i don't think so...maybe you people do.
I live in Manila, yeah i'm working for Dell. I won't argue with regards to outsourcing issues, it's your right to voice it out if you feel that it's not fair for y'all.
But when when it comes to computers, you are the worse people to deal with. I don't blame other people whom i've spoken with that doesn't know much about computers, especially your old folks, they're cool and sweet people. And they admit that they don't know hell about computers, which is my pleasure to educate them with some basics.
They are not stupid, the REAL STUPID PEOPLE are like the ones who posted comments here. Hey don't get mad at Dell because of your ignorance, c'mon.
Honestly I DON'T LIKE DELL AS A COMPANY...at least most of the time...because of their policies and other stuff that affects my job.
Just for you to know, almost every home here in this country has a computer, but we don't experience the kinds of problems that you do. Dell is not available here, most of our computers are customized, and we do not have TECH SUPPORT for computers here, because we hardly need it. We fix these things by ourselves, how?
1. Because we were educated about these things
2. WE TAKE CARE OF OUR COMPUTERS
Our systems here last for years and years without any problem...we can build a high-end computer at just about $400 and make it last for ten years without a problem...impossible? For you people, 2 years would already be impossible.
Understand these simple things people:
virus problems? -DO NOT download anything and everything with nice pictures over the NET. DO NOT keep on clicking "YES" to everything that pops up, may it be an update or any software. LEARN to activate and update your anti-virus softwares! (which should be futile because almost all these viruses could just be coming from anti-virus SW companies, you know..business as usual). DO NOT open email messages from people you do not know, most probably THAT'S NOT A SECRET ADMIRER who wants to sleep with you. Hardware problems? -Trivia: Computers cannot be used continuously for days, otherwise we shouldn't have placed a power button there. CDROM IS NOTA CUP HOLDER! LEARN to shut down your computer properly, DO NOT just go pressing the power button! It kills your HARD DRIVE! DURING a storm, LEARN to CONTROL YOURSELVES! DO NOT go online! UNPLUG the phone cable from your computer. R.T.F.M.! Software problems? LEARN that you cannot install anything you want in your computer. LEARN how to use those things in the SYSTEM TOOLS folder! DO NOT PLAY WITH SYTEM FILES! DO NOT just uninstall programs that you feel like you do not need. Somethings are just inevitable, no matter what we do there still might be problems, LEARN to be patient and most of all UNDERSTAND THE CONSEQUENCES OF HAVING A COMPUTER especially For you people who are just so LAZY to back up important files stored in your system, do not go complaining if we need to wipe it out to get it fixed! Well, if you can't live with this, GET A FREAKIN' TYPEWRITER! 98% of the time, YOU ARE HAVING PROBLEMS WITH YOUR COMPUTER BECAUSE YOU SCREWED UP ON SOMETHING. In short, 98% of the time IT'S YOUR FAULT!
Be Enlightened.... PEACE TO Y'ALL.

Hey, I just got a Dell Inspiron 8600 after I returned the Inspiron 5150 I bought because of severe heat issues. That thing would burn my leg's after it had been running for a while, it was bad. I DO have to say I DO like my Inspiron 8600 a lot better than the 5150, which sported the 3.06Ghz Pentium 4-m. Personally, I DO NOT agree with Intel's scheme and how far behind they are and trying to push soooooo many Gigahertz to achieve something, why cant they kinda play along with AMD?, AMD is sporting it good right now with their Athlon-FX series chips. Personally, if you do get a laptop though, GET A DOTHAN PENTIUM-M!!!, this thing blazes and just because its only 1.6-2.0ghz now, dont mean its slow, trust me!!!, im amazed. Their enhanced branch prediction helps, their advanced stack management, etc. with this chip makes it amazing. It uses shorter pipelines than the Pentium-4 and its about 80% more efficient according to my benchmarks. Please dont make the mistake I made with Pentium 4-M, if you want Intel for a laptop's processor, PICK PENTIUM-M!!!!, not for the centrino, but for battery life and overall performance, this thing does NOT dissapoint me in gaming, enough said, make youre decision :)

quote "I myself do not recommend Dell to anyone, but a EDU. that lets children install software is were the problems begin. Have you ever heard of snowball pain, that is were you corrupt a drive by installing inferior software as most EDU's have." This must be written by Dell employe who is obligated to over-look these pages. For instance I can recall many of virus that were written by "children." Secondly, I believe a high school senior who is employeed as a repair technician and has all of his TIA Certs is fully capable of install a little program called "Sibelius.
Thank

tools>internet options>content>autocomplete>then clear forms and uncheck all the boxes

its not rocket science, get a clue.

I'm using a Dell Laptop and it is awesome. . . . IMO user is the biggest factor not the unit,not the support, not Windows etc. "It's garbage in garbage out" bros.

I'm using a Dell Laptop and it is awesome. . . . IMO user is the biggest factor not the unit,not the support, not Windows etc. "It's garbage in garbage out" bros.

I have had a Dell for almost 2 years. I am on my
3rd monitor (the last one is not a Dell) My 2nd
hard drive, That's a real pain when that goes up
and now it won't come on at all so I have to use
another unit to post this. My first computer was an XT and all the ones in between have never been as much trouble as this damn Dell.

It appears that most of these posts are in regards to the comsumer market, but I thought this would be a good place to share a corporate nightmare. I purchased a PowerVault775N and two PowerVault 220S enclosures. About 40K worth of hardware which housed the lion's share of our corporate data. Within weeks, files were corrupting, performance went down to nothing, backups began to fail and the server would reboot randomly. Individual drives within the RAID5 arrays were failing regularly, and designated hot spares would ALWAYS fail to kick in. Long story short, 5 severe crashes and 60 days later I learn that there is a known issue with the SCSI cables connecting the 775 to the 220S's. A known issue that DELL did nothing about. 60 seconds of research taught me that I am one of MANY who had similar nightmares with DELL infrastructure. As a final note; a subsequent billing dispute which arose as part of this fiasco has led DELL to refuse support on paid-in-full equipment that we own. Equipment which is covered by paid-in-full service contracts. Does this sound like a company you want to do business with?

Alright people, i agree that dell sucks, but im saying the same thing i say when i see about 3 bad reviews for a freeware game saying that it had a virus and all the others dont. Individual experiances dont always count.

Heres some tips, dont use tech support if possible. If you have access to the internet, try some of these sites:

http://forums.techguy.org/ (this stuff is free tech support, given by the many members. Your gonna get the prob fixed 99.9% of the time)
http://www.bigsleek.spyw.com/ (my cosite with another. under renovations, new host soon).
http://www.spywareinfo.org/

And get a life. Computers arent perfect. Get it straight. Its unlikely that your ever going to get a computer that never has problems, be it hardware or software. Sheesh.

-Bigk

Im a dell employee, in panama, actually, the newest computer of dell are the worst ones in the history of computer, for example the 1100 and the 5100, are just a PAIN IN THE ASS!!!!!, worst computer ever, but i have to say that the customers for all this computers are so stupid, PEOPLE SOOOOO STUUUPPPID, For Businesses, universities, even goverment people are so stupid,
STUPID Computers for Stupid American people
Easy as Dell For the Stupid Usa

Agreed! Dell's Ram Diagnostics suck big time. That is why I said use the memtest86, industry standard. No questions about whether it's good or bad. The tests run continuously, leave it on over night!

Just want to confirm what I heard from my IT tech guy with you guys, do you know that there are several system files which reside on the same RAM block everytime the XP loads? for example: After the BIOS loads, the system will starts to load the system files to the RAM, let's say from "boot.ini" then to other files so that makes the files always reside on the same block in the RAM. That kinda make sense with me, but what do u think?

And another thing, about DELL's RAM diagnostic tool, do you know that it only scans and detect just the upper level RAM block, it means it only detects the RAM as overall, but not block by block, and bit by bit (low level diagnostic). That is why it can not detect the faulty in my RAM. Anybody ever knows about that? what about you guys from India? ever heard that? I'm not testing anybody's knowledge here, I just want to confirm it with people out there, I dont want to blindly trust my IT person, but I need prove so I can learn something myself. Who knows one day I can replace him...:P

Thats all...
Ai Moka

bad memory can be diagnosed with Memtest86 - Memory Diagnostic Page .
http://www.memtest86.com/
It sounds like a problem with either the harddrive or an operating system component.

Apply the latest service pack for your operating system. Make sure all data has been backed up that you can not afford to lose.

Dear DELL:

Good to see you still have some defenders out there, particularly ones that help illustrate the point.

Now, I am 55. I have a master's degree in computer science. I probably have more hours choking a keyboard than some of the folks that post here have hours alive.

One way or another, with a little humor thrown in along the way, I've attempted to make one fundamental point, specifically, IF you are going to advertise "award-winning" service, provide it. I should not have to speak pidgin English to get my point across when calling DELL.

Now, I say again, I have nothing against the good people of India. I do have a beef with Michael Dell. By the way, Praveen, it ain't about jobs ... it is about ability to communicate ... and providing the service you advertise.

Regards -

Well Said Sal Khan...Itz shows there fustration of looseing jobs ...Sorry Americans cant help you!!! !st learn how computer works before useing it !!

Well Said Sal Khan...Itz shows there fustration of looseing jobs ...Sorry Americans cant help you!!! !st learn how computer works before useing it !!

Learn something about computers. If your computer freezes, it does NOT mean that you need a new hard drive. If their is really something physically wrong with the hard drive, do not blame dell blame maxtor or western digital or whoever manufactured that hard drive. Do you think that dell purposley put faulty hard drives in their systems, they are loosing money sending you replacement hard drives. Leave the indians alone blame low quality chineese products that were manufactured by opressed chineese workers that get paid .01$/hr. When dell sees that so many of one certain peice of hardware is malfunctioning, they will start using a different brand. All dell does is assemble computers. I found out that my "dell" monitor is really made by samsung(korean). Modern things are not made to last. If they were, the u.s. economy would be like Japans. People in Japan drive around cars that they bought over 10 years ago because they still work. Unfortunatley, you cant do something like that with a computer.

Dell really does suck! Everything here is spot on, foreign help that does not fix problem, crashing machines, poor backup, and overall shitty products.

dell is shit

GET A MAC THEY ARE 999999999 TIMES BETTER.

(ignore all that incompatibility crap (you can get a two button mouse for a mac))

I am having a ridiculous amount of problems with my Inspiron 8200 notebook. These include a faulty p/s 2 ports, random freezing of some programs but not others, having to reformat every 3 - 5 months because of tremendous OS slowdown, overheating to where it's uncomfortable to type, cd rom overheating (this I actually got fixed after hours of arguing and them telling me that COULD NOT happen. When I removed the cd rom, it had burn marks on it...). I could rant all day about the problems I've had. If anyone else has an inspiron 8200 PLEASE EMAIL ME! cr1315@hotmail.com

Quote:Posted by: Dell at January 25, 2004 11:29 PM
(he was given the laptop and he brought it home for me to install all of the extra software the school provided,)

I have a sense that your story has a ring of non-truth.

I myself do not recommend Dell to anyone, but a EDU. that lets children install software is were the problems begin. Have you ever heard of snowball pain, that is were you corrupt a drive by installing inferior software as most EDU's have.

Anyway, Hopefully no believes your story!!

I bought a dell dimmension 2400 back in nov.04 and i swear i will never recommend dell to anyone !! the only thing i can say to them is that dell products ARE CRAP..!and for support you get these foriegn assholes that CANNOT SPEAK fucking english,just like AOL's SUPPORT..!!!I cant tell you just how furious i am with this piece of shit, and how many time i wanted to take it to the overpass and drop it onto the freeway...! it has to be rebooted and defraged constantly, and the Op/sys, and software they install is OBSOLETE..!
Sorry folk's but i had to vent.
kev

The thing I hate about DELL the most is there retarted cases that make servicing them a pain in the ass. Also the stupid dell power supplies. The way they turn the E on it's side in the name. SCREW DELL!!!

Also what i hate about dell is their proprietary power supplies. and the fact that after every dell commercial, they say "dell pc's use intel pentium four processors" when P4 sucks, especially compared to the athlon xp, why would you even bother going with dell. go with a computer geek in your neighborhood who would build you a good PC for about $300 or $400. Go with JattPC at i think its http://giblet.jattpc.com

It really puzzles me how Dell can be
given "top ratings" in their customer
service, when time after time, I hear
about former advocates who felt betrayed
by Dell.

WHO THE HELL WERE THEY ASKING ANYWAY???
MICHAEL DELL'S COUSINS??

The "Information Week PC Satisfaction Survey"
is one of the statistics that Dell quotes as
evidence of their top-rated customer service.

Please go there, and give them YOUR HONEST OPINION.

INFORMATION WEEK PC SURVEY
http://www.informationweek.com/benchmark/pcsatisfaction.jhtml

After 4 calls to dell tech (India)and being put on hold to get transferred to the proper tech (software)after requesting a supervisor; to assure this cicuitous recorded madness did not happen again. Problem unresolved! BTW, this isnt new. Dell service has been getting worse through the years. I am not going to even consider dell next computer purchase (period). Mike dell has amassed billions ,,who cares about what I think or my measely purchase,,,,,,,Dell! you're a fraud!

BA

PS I just "red dotted Indian technical service.

My suggestion. Use american express for any dell purchase. If dell screws you over ever so slightly, call AMX and dispute the charge. You will get a credit from AMX and dell will be at your mercy.

DELL'S OPEN DOOR POLICY FOR THEIR EMPLOYEES ONLY WORKS IF YOU ASK AND SAY THE THINGS MANAGMENT WANTS TO HEAR. IF YOU DON'T CONFORM TO THIER "HIGH SCHOOL" TERMS YOU WILL GET BOOTED OUT.
BEWARE OF THIS COMPANY, NOT WORTH WORKING HARD FOR!

i have recently gotten my father away from dell
and i thought it would be a good idea to use it as a firewall since it cant do anything anyways.....

2 weeks later i cant get the nics to talk in unison
mainly due to BIG irq conflict

so DELL if you reading this...... i'm going to piss on your grave mahahahahahahahahahahahaha

Dear DELL -

It appears Bryan has one of the same problems I do. He says his DELL "ROCKS". Mine does too except it wheezes while it is rocking. I think it is the hard drive - sort of like a washing machine with an out-of-balance load.

By the way, I heard you were dropping your contract for tech support out of India. If this is true, was wondering why. Did China underbid them and, if so, do I get a free upgrade of my Hindi phrase book?

Regards -

Hey Folks,

I certainly understand your frustration think about support executives when a guy asks him how to switch on the system and difference between monitor and CPU (don’t ask me watz CPU!) how frustrated these guyz shud be with our people in US, try to understand and learn some basic computer skills that’s lacks in us.. Which will certainly help us better by the way my DELL ROCKS;) I love talking to tech support guyz in India they are Good...

Rgds,
Bryan

Dear Frustrated people,

Good Idea why dont u guyz learn Hindi!!!, itz better than stupid English..

Jhon: We Dont hate American's they are like our Bhai's( Brothers)!!! We just there attitude:)

Regards
Kevin Brown
Jai Hindi!!!!

Dear DELL:

A couple folks seem to be defending you. Here are my responses to them:

TO kumaran - You said you feel "better with indian (sic) tech support than the stupid US tech support". I might too if I understood Hindi.

TO Kevin Brown - You said "so stop all this crap and get back to work". I'd love to. If my DELL computer worked, I could.

Now, humor aside. The issue here isn't the good people of India. The issue is DELL. Either they have procedures to provide good service or they don't. Either they stand in back of their product or they don't. Either they give responses they stand behind or they don't. My experience is that the only thing they DO is ship fast and bill fast.

I sent them an e-mail asking for the cost of a software upgrade that came with my computer asking the price (if any) of the upgrade. The response was zip, nada, gezilch ... so I tried to order it and they have persistently tried to charge me for it. Now this wouldn't bother me much if they would admit they made a mistake in their response to my e-mail (of which I am 95% certain). But ... they won't do that. They just humma humma and refer me to one extension after another. Further, they don't answer my e-mails on the subject.

Now, while I admit to some frustration with talking to a series of people that don't have great command of the English language, my real frustration is with the fact that none of them have the authority from DELL to remedy my issue. I just get passed from pillar to post until eventually ... I give up.

I don't hate the good folks of India. More power to them ... I don't hate anyone that works for DELL ... I don't even hate DELL, any more than I hate ants, flies, and cockroaches. I just want them out of my house ...

Regards -

Dear DELL:

A couple folks seem to be defending you. Here are my responses to them:

TO kumaran - You said you feel "better with indian (sic) tech support than the stupid US tech support". I might too if I understood Hindi.

TO Kevin Brown - You said "so stop all this crap and get back to work". I'd love to. If my DELL computer worked, I could.

Now, humor aside. The issue here isn't the good people of India. The issue is DELL. Either they have procedures to provide good service or they don't. Either they stand in back of their product or they don't. Either they give responses they stand behind or they don't. My experience is that the only thing they DO is ship fast and bill fast.

I sent them an e-mail asking for the cost of a software upgrade that came with my computer asking the price (if any) of the upgrade. The response was zip, nada, gezilch ... so I tried to order it and they have persistently tried to charge me for it. Now this wouldn't bother me much if they would admit they made a mistake in their response to my e-mail (of which I am 95% certain). But ... they won't do that. They just humma humma and refer me to one extension after another. Further, they don't answer my e-mails on the subject.

Now, while I admit to some frustration with talking to a series of people that don't have great command of the English language, my real frustration is with the fact that none of them have the authority from DELL to remedy my issue. I just get passed from pillar to post until eventually ... I give up.

I don't hate the good folks of India. More power to them ... I don't hate anyone that works for DELL ... I don't even hate DELL, any more than I hate ants, flies, and cockroaches. I just want them out of my house ...

Regards -

Bought a Dell from website. Didn't even burn one CD before internal CD burner was non responsive. This is unacceptable. not I am debating returning the whole system for a refund or take my chances with dell support and repair. Any advice on this what to do would be appreciated.

cam

Thayolieees,

I feel better with indian tech support than the stupid US tech support.

Guyz!
Hmmmm...

You people thinks that what you speak is english, and dumbos u cant understand basic thing about computer and to teach you guys tech support guys has to break his head still at the end of the day u ask whatz taht !! stop complaining about dell n tech support, we can see how you people are getting frustrated of Indians becoz they are stealing ur jobs!!! commpn Guyz They have Brain so theyare doing this unlike you :) !!!

so stop all this crap and get back to work ;)

Wow, that is the longest rant I've seen in a while. I feel your pain, I too have had issues with an Axim handheld ranging from SDcards that would not work to unresponsive screens to buttons not working.

Forummaster www.dellwork.com

I won't bother you all with yet more sad stories...My question to all of you is which, if any company gives real service and support? Do I need to switch to Apple and take the brunt of all the jokes my Apple friends will heap upon me?

Dear DELL:

Thanks for the phone call the other night. Truly, I didn't mind having my dinner interrupted and it was a pleasure to talk with someone from DELL that spoke English. I'm sorry, though, that I wasn't interested in extending my service contract. Two reasons - first, I don't think I could learn Hindi in the allotted time (even with your free lessons, j/k, thrown in); second, I don't plan to own a DELL by the time my current service period expires. Thank you anyway.

Regards -

Dear DELL:

(1) If M. Dell ever got to experience your "award-winning" support first hand, he'd take his name off the computer.

(2) Since it appears that I either have to learn Hindi or change computer vendors to get service, I have opted to change vendors.

(3) I would rather deal with the IRS than with DELL customer support.

Regards -

Yes, Dell sucks! Have bought 4 complete machines with 80% problems. Today 4 hours on tech support with Ghandi trying to figure out how to make a wireless keyboard/mouse install. I could have built a small network in the same amount of time! A new monitor went bad. Okay, they sent a guy to replace it. THEY NEVER TOOK THE BROKEN ONE! I don't want to be charged for it so back onto the phone with Ghandi for a one hour hold time! NEXT! I ordered another monitor for another machine.......waited,.....waited..... so - back onto the phone with Ghandi again - am told that the order was rejected and the reason given was "sku" - - - "sku?" what the hell does that mean - so transfer me to the Ghandi in the finance department (another hour) to find out if I was charged for it.
Jeeeeeez!
This is insanity! I like the india people - they are very friendly but I just cannot in good consious spend another nickle at Dell - when a bunch of my tech friends are out of work! Sorry Dell - you lost me - never to return!

Oh yeah, I'm purchasing a Apple G5 also! Screw Dell! I am better off spending $6,381.19 for my G5 than I am spending $.01 for a Dell. I hear IBM is also thinking about sending their Tech support to India. Isn't that SAD!? I know I will never be purchasing an IBM either. Why support American Companies that don't support Americans and cause a higher unemployment rate in the US? F them All.

You won't believe what I had to do to get my freakin CD's! I was so fed up with contacting Dells compliance/escallation dept leaving messages explaining the situation that I decided to contact one of my lawyers and have them write those stupid, ignorant people a letter just to get my damn CD's. Can you believe that? It takes a damn lawyer and some of my retainer time just to get some freakin cd's. Well doing that got one of those stupid unreliable people to call me and ship the cds. OH! Bet this! I told this person who works in compliacne how there are so many complaints regarding the same issues about Dell on many web sites, and do you know what her response was? She told me "well, I can't believe them all, how do we know if they're actual customers or employees of Dell....blah blah blah. I told her, she only time will show her the results if she still has her job. Oh yeah, after wasting their time, I am getting Apple G5 later this wk. DELL SUCKS!

I think for my next laptop, I'll go with winbook or alienware...yes, they are more expensive, but I guess you get what you pay for.

We use Dell computers at work...and they SUCK!! I remember 10 years ago when Dell made really good computers...but know, I'd rather have no computer than a dell comnputer. As for my dell at work, I've had the motherboard replaced, the harddrive replaced, and the CD-Rom replaced two times. I know co-workers that have dell laptops, and EVERY one of them has had problems. I would NEVER recommend a dell to anyone, unless they were my enemy.

I disagree with all you guys... perhaps your particular situations were fairly bad but then again, I've had the run-through of all the other companies. When I bought my first laptop a year ago, I chose Compaq and thought all would be well... turns out they sold me a defective hard drive and, worse still, replaced that one with another defective one. They gave me a full refund, which translated means "go away". Then, onto Gateway... their batteries were defective from Day 1 so they shipped me another battery, except it was the wrong type. Then they wanted me to send it back except they didn't send an RMA label so there was no way to return it. Furthermore, they wanted to charge me for a battery I couldn't use or return. I finally returned that one and got a Dell Inspiron 600m. Granted, it's had its problems but when I broke my mouse, they came to my house and fixed it. Better still, the build-in DellDiag tool sittin on my other partition worked beautifully and showed me where my system was having problems.

So, to sum it all up, sure Dell has its problems but the fact is, it's the lesser of all evils.

I have read this and i agree full heartley i had a dell for 2 monthes and let me tell it was a pice of S*** Iwas insprion and it would over heat and die the mother boards are chepa and break easy to there junk

get a sony vaio

I guess I am not the only person out there that has had recent problems with my dell products.

I have spent around 3 hours or so so far to try to get my wife's laptop, which is six months old(I spent $1800) fixed under the so called 'warranty'.

Just an FYI for everyone here. Dell will NOT under ANY circumstances fix an LCD screen.

Here is what happend - My wife takes the laptop out, opens the cover and presses the 'power' button. She then hears a loud pop and the screen starts malfunctioning. I say, no big deal it is under warranty.

I was WAY wrong. We call customer service and that whole process seems to go okay. They will send a box to put the computer in and we can ship it to their techs, etc...I receive a call about 3 days later from one of the reps, he states, "The LCD is cracked. the computer must have been dropped or sat on. We cannot cover this under the warranty."

So after things get a little heated I ask for a supervisor to which his reply is, "I don't have one." I was ready to go through the phone after him, then he says,"Instead of the $699 cost we usually charge we can do it for $439."

In any case I blew up at that point and kept asking for a supervisor. He said he would refer me back to Dell and someone there would call me.

Mark from Dell, aka totally useless, calls me to see if he can help. I again explain the situation and he says he will call the tech and see what he can do. After about 15 minutes he calls me back with the same bogus $439 to replace the LCD. I say, "Thanks, but no thanks send the piece of junk back."

Does anyone know how to get a hold of someone up the ladder a little more or is it a fruitless effort?

I think Purple is an icky color too - thanks for making that clear Derek.

I have documantaion from dell statong that a manager promised I would have a cd sent to me within 24 hours he then asked me the time in my time zone (which was 2:00 pm) and gauranteed me the cd would be at my house in my time zone by 2:00 pm the following day. ISN'T THIS BREACHMENT OF CONTRACT? Further more I have been without a working computer since Nov. 10, 2003 and paid for an at home service contract. I have wasted more then 30 hour on the phone with Dell support and requested them send out a technician several times. They have never sent out a technician. Today, Dec. 1, 2003 was the last straw. I spoke to a technician who after not being able to resolve the issue said he needed to talk to a manager and he would call me back in a couple minutes. As you may have guessed he never did. After waiting about 2 hours I called back to here the most used word by Dell, "BUT" in every other sentance. Dell told me they couldn't have a technician out here for a couple days. I have been without a computer for 14 business days costing me over $7800.00. The at home service agreement is at home service within 48 hours of the problem. when I told the manager about how my contract states 48 hours and it has been several weeks and that they were in breechment of the service contract they said so sue us and said they would no longer send out a technician.
Do I have a case?
Are thier others out there with the same problem?
or
Is thier already a class action suit against dell for this reason?
or similar reasons?

DELL SUCKS 4600PC Delivered missing paid printer cable and broken subwoofer speakers at delivery. My wonderful sales lady told me I could use Small Office on 2 computers can not even use it on one in 18 hours of ownership spent 6 hours on the phone speaking to non english speaking reps. 3 hours online with emails and tech!

2 grand down the toliet 4 months ago I purchased a gateway should of stayed with them!

Dear Derek:

I enjoyed reading about your experience with Dell and how whatever happened with it was always your error. You must have had a great many over the years, judging by your ignorant and judgemental response to legitimate complaints by people.

My own experience with Dell has been less fruitful than yours however. I have a Dell 4300, for which I am still paying.

Just yesterday a horrible thing happened. I came home, turned on my computer. Yep, normal so far...got up and went to make dinner for myself. Came back..the computer was sitting on a screen that said it had rebooted too many times. I was like huh? Turned the computer off. Waited a minute. Turned it back on...went about my business. About ten minutes later the power flickered on the computer and it shut itself off..at this point I was oh no. Not *AGAIN*. Turned the computer on. This time it did it a few minutes earlier..at this point it started shutting itself off at random and back on again rapidly. Then I decided, shut it off. So I pushed the button in. At that point the computer remained off for about 30 seconds...then turned ITSELF back on. I am not lying or hallucinating..it did...after that it turned itself on and off again.

So I waited a bit...by the time of this happening I was used to calling Dell support. Its become a factor in my life and I have their phone number programmed into my phone. I turned the computer back on...it said Harddrive 0 not found.

Now..I am not computer ignorant. I have a degree in MIS and work in technical support. So I opened the case, took the ide cable off of my cd and dvd player and then put it on the harddrive and switched the id port. What luck...harddrive 0 not found.

So I called Dell. Did I mention I HATE calling Dell? Maybe. I have extensive experience in calling them. They were ok at first...the technicians knew what they were talking about. Then they switched their support to India. What a stroke of brilliance that was. Now I speak perfectly clear English, they don't. Fun.

I called Dell and demanded to speak to a manager. I told them the following:

I have had 3 power supplies blow while using your dell surge protector. The third time I was ready to scream because it was the same thing and I *knew* what was wrong.

I have had my DVD drive replaced when I knew what was wrong with it, that the drive wasn't turning the CD. That kept me up until 3 am in the morning, just to get it replaced.

And now I'm sitting looking at a harddrive 0 failure and I know this is related to the main board because its controlling the power.

The guy offered me a new replacement Dell. I was happy.

OH BUT THAT'S NOT THE END OF THE STORY.

It goes on:

I looked up the service number they gave me online under my account. It had been canceled. No replacement computer. I called technical support and they transferred me to customer care. The customer care guy apparently LIED to me because he gave me another dispatch order and it is not showing up on the site.

I would not fool with Dell except that I was paying for it still.

I believe I have been responsible. I've taken MANY computer courses and provide support for other people. I have paid $1,376 in total for my Dell so far and stil have around $700 left on the Bill. But I agree with you, you get what you pay for...I paid apparently for a piece of crap.

As for human error, apparently that is true about it being the cause of most mistakes...otherwise I would not be responding to this message right now. :)

So Derek, Are you insisting that a customer who knows what the fuck he's talking about should get a freekin life. You must be a stupid ignorant Dell rep. It's only someone from Dell who would insist on such a thing. You're right on one thing... f...ing human error as I also explained in my statement. In my case, it's Tech Support human error. Are you insisting when I told Tech support to send me a replacement xp reinstallation cd because the current one I had suggested it was corrupt, that I'm wrong? I don't think so. As I'm realizing and hearing more often everyday, people are dumping Dell. Stupid people stay with stupid companies. Over 2/3 of Dells Tech Support can't even tell you crap about hacking the registry. You would figure they would have some sort of knowledge in that area. Hey one more thing, HP doesn't such, it's obviously a stupid person who doesn't know how to use a freekin computer; dumb ass! Why don't you get a life.

People need to be responsible. I've owned dell's, HP's, Sony's and Apples. At least two of each brand. I've never had one single problem with a dell that wasn't my fault. HP's are crap (they're getting betteer).

You get what you pay for and you should know that. You spend $300 on a computer, and your going to get a $300 piece of shit. Human error is the #1 problem with ALL computers.

Get some responsibility, take a frickin' computer course and get a life.

Yep, I made a big mistake and bought a dell several years ago. I have been suffering ever since. Bad modem, disc drives, failures right and left. Called tech support with in 10 days of purchase and they denied support. Wrote M. Dell, no response. But I got back. What Dell didn't realize was I was a prime influence for a purchase of over 1000 computers and was able to squash Dell out of the deal. I suspect they never knew what hit them.
Moral, not all private consumers are what they appear to be at first glance.

TO HELL WITH DELL. I HATE THOSE LYING BASTARDS. I ORDERED A PC OVER THE PHONE IN AUGUST AND NEVER GOT IT. AFER THREE MONTHS I REQUESTED A REFUND THREE MONTHS HAVE PASSED NOW I HAVE NO PC NO MONEY JUST A HEADACHE. THESE PEOPLE ARE ARABIAN THEIVES JUST LIKE ALADDIN AND THEY SHOULD BE TAKEN TO JAIL AND PUT TO TRIAL!!

TO HELL WITH DELL BE EASY GET A HP.

Dell seriously SUCKS!!! This is the first Dell product I've purchased and definately the last! One of the biggest reasons I will never purchase any Dell product again is the lack of service they have. Dell has the worse tech support, customer service, and sales service ever. I am so fed up with having to deal with these stupid f$@#ing ignorant people in India. I'm am so disgusted with Dell not supporting the US people who have made his company what it is today by investing in it, and building up with him. In return, this stupid company back stabbs the people that were with the company from day one by firing all of the US citizens and sending most of their jobs to India. Well, on account of all that, I will never again in my lifetime purchase another Dell product!!! NEVER AGAIN!!!! I am seeing a lot of of people doing the same. I can name well over 1000 people and companies that are dumping Dell. It's a matter of time, law suites, and word of mouth that will start to take a toll on this awful back stabbing company. I will be spening the extra $3,000 on an Apple G5 computer. I don't care any longer if it's going to cost me $7,000 over all for the G5. At least I will be getting what I paid for; unlike Dell, and I will given excellent service in all ways: tech, customer, sales..you name it! A lot of friends and associates are going that direction also.

well the simple fact is that even if your dell works it is still crap on the inside, i have hade it run halo and well i got to see the new opening screen it was gray all gray bietful gray happy gray with the glitches music in history.

My DELL notebook (lemon) has had 15 part failures/part replacements in the last 19 months.
That's 1 failure every 38 days ( or 0.8 failures per month).
But, rather than simply say DELL sucks, I'll stick to the facts.
________________________________________
SUMMARY of 15 FAILUREs/REPAIRs of notebook originally purchased for $4208 :
Replaced 1 time: Notebook (Service Tags: for i7500: 2H0440B, for i8100:93DH811) 05/30/2002;
Missing: 2nd battery missing with 2nd notebook replacement
despite Two batteries were purchased with 1st notebook;
Replaced 3 times: Motherboard: 05/20/2002,06/06/2002,12/16/2002;
Replaced 3 times: CD/DVD drive: 03/22/2002,03/25/2002,05/21/2002;
Replaced 2 times: Hard disk drive: 03/21/2002,05/22/2002;
Replaced 2 times: Keyboard: 05/22/2002,05/24/2002;
Replaced 1 time: Lid latch: 05/22/2002;
Replaced 2 times: Video card: 1/10/2003,5/9/2003 ,
Malfunction: video problems and system lock-ups (since received) due to infamous
infinite loop in nv4_disp.dll ( NVIDIA video card device driver ) for over 12 months
(May-2002 to May-2003); problem persisted since system was received
May-2002 ; finally, after much protesting, DELL replaced
NVIDIA GeForce2Go with ATI Radeon (5/9/2003)
Malfunction: 22-Oct-2003: LCD back-light is switching OFF after startup;
back-light failed 5 days after 3-year-complete-care-warranty expired 17-Oct-2003.
________________________________________

Hmmm...... do you guys really knows how to use your laptop? And have you heard the term "responsibility"? If you have common sense, you should be doing that... if you're illiterate with computers then I feel sorry for you... I'm no dell owner... but as I read your lines its all selfishness... There's alwasy limitation, and there's always human error... and also... its your responsibility too to have things verified correctly cause you'll never know! and one thing.. about that call been transfered to the same department.. thats a elec. equipment that their using and its prone to do mistakes for a couple of times... and oh by the way have you heard the term "possibility" may be you have forgot that... Hmm... if a part is sent incorrectly then probably you both misunderstood what you want... if its coincidental or recurring again then definitely its an obvious human error... not doing their job? hmm... why not look it at this kind of picture then... its like paper works top by top... and whats the fraction of tech versus people? 1 tech per 100+ people.. hm.. imagine the paperworks!... In my point of view... you should know your responsibilities... and not gawking like babies want to have their milk immediately...

have a dell latitude cpi d233st wanted a 20 gb hdd that sold for 129.00 they took tag number said the computer belong to someone else. daaaa! that was 5 years ago. any way they wouldn't sell me the hdd and tried to sell a hdd that cost 350.00 Wake up dell I think your ripping us all off!

Anyone in there...? Dell?

Please read the below and my case: SERVICE TAG:BS75531.
1. My OS goes down and Dell walks me through a process that effective prevents my being able to retreive my novel and grad school material.
2. the OS physical CD is shown to be defective so Dell sends me the "drivers" CD.
3. My CD DVD ROM stops working and I ask for a writable CD instead of the DVD so that I can back up my material, so Dell sends me a case of writable compact discs.
4. without the ability to play a cd, Dell finally sends the OS
I can not network since the OS needs to be reinstalled. I can not print. I can not presently play a CD. I can not fix the machine freezes, keyboard issues or anything else until I have the CD ROM to reinstall the OS......

Ok, here is the "Really" tricky part...stay with me on this.....I want DELL to send me a WRITABLE CD "DRIVE" (replacing my defective DVD CD ROM drive) so that I can backup my material before reloading the OS and before anything else happens to my machine. (I know the drivers are online and for some reason my wireless connection is still going.) I _know_ that the system came with a DVD CDROM. I bought the computer. I have it in my posession, and yet every single person I speak with restates this simple point, completely missing the fact that _THIS IS THE LEAST_ Dell can do for me for the headache I continue to endure on a daily basis on account of my Dell Inspiron 1100.

If you can not help me with this simple request, please find a manager or someone else who can. I am sooooooo very tired of being passed back and forth back and forth through the Dell systems.

Dealing with Dell has been like a like a Twilight Zone episode. Time is ticking. I bought this system to carry me through Grad school, but so far it is damaging my grades since I have been repeatedly unable to turn in work.

-j-

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Dear ---,
Thank you for contacting Dell Technical Support.
---, previous technician is not currently available to respond
to your message, so in order to expedite your resolution I have
taken ownership of your issue! I have reviewed your situation
and have full knowledge of your past interactions.
Let me assure you that both Dell and I are committed to a quick and complete
resolution of your issue.

---, according to our database only DVD drive was shipped with
the system. And the dispatch was set up for the same. If you
have not ordered the DVD drive while ordering the system you
need to contact customer care. Dell eSupport & Services does
not handle customer order, credit and return issues. If you need
assistance with the order, credit or return you should contact
Customer Service at 800-624-9897 or customer_service@dell.com.
We assure you of our best services at all times.
Thank you for choosing Dell.
Respectfully,
~~Christina~~

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Jenifer

Well, remember how I mentioned that no one at Dell (when I call) appears to understand a thing I say? And remember my story about the two day process I went through to receive a CR-RW drive instead of the DVD CD ROM replacement so that this time I can back up my information before reloading WinXP? The final person I spoke with assured me he handled everything. I even received a call telling me that the drive would be a little late (as I mentioned in my last email).

Surprise, today I receive my CD-R...or...an entire case of writable CDs! No drive in sight. Hmm?

So, going back to your point about my troubles thus far not being indicative of Dell's overall service? Does this mean that I now have to go back to the phone system and start all over to get this little thing handled? And when I call will I receive someone who can actually help me with this issue the way you have so nicely walked me through the software issues?

Any way this can be handled via email?

:thanks
---

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Simon,

Thanks for the response. Well, since last I wrote I have also had the pleasure of becoming acquainted with Dell 800 numbers, and have enjoyed many pleasant hours dispatching my name address telephone number and email address to people who don't appear to understand a word I'm saying. Today alone I got to spend a pleasant Boulder morning becoming more acquainted with the phone system after being passed from tech support, to financial services (they were shooting for sales), to sales who thought I should speak with customer care and transferred me wrongly to tech support who transferred me to customer care who said someone named Sharon or Maribelle or Mary Bell was my woman and transferred me there, only sent me to the general number that was picked up by sales who told me I needed extension 66955 and transferred me there, but actually sent me to tech support again and they, in hopes of conferencing me in to make sure I wouldn't be lost transferred me to a manager, but actually hung up. So, I had the pleasure of starting all over and after I lost my temper discovered that all managers were in a meeting, the phone system was bugging out and the Dell internal network was being updated our was down and so everyone only had a little information they could tell me.

After many tries with a customer care technician to get my latest issue resolved, he apparently didn't know the difference between a cd rom, a cd rw, and a dvd cd rom, I got the entire thing settled and I haven't a clue what to expect in the mail.

And good timing, when I returned from several hours at the local Kinkos trying to understand why my Dell would not connect to the network or print anything, I received the crucial software sent to replace the corrupted Discs Dell provided with my computer. Unfortunately though, they forgot to include the operating system so I obviously can not load anything without an operating system. And because of this, I got to spend the afternoon skipping through the 800 numbers, being hung up on, getting transferred to the wrong people, and generally feeling harassed by having to restate my information like a prisoner to Dell personnel.

My keyboard skips around, my os freezes, Internet Explorer does not work with Win XP without crashing every few minutes, my CD rom stopped working, I no longer connect with the network via ethernet, I can't print, the previous OS took all of my software with it.

Everything here looks about under control. I am willing to give it another week and then I will probably, sadly, have to say good bye to my wonderful Dell laptop with it's hearty Toshiba drives. It really looks great sitting there on the desk with the sunlight gleaming off the casing just so, but a little voice somewhere deep inside keeps telling me that perhaps, sitting there all day like that, it might not be able to offer much to the forward advancement of my writing or my plummeting grades in grad school (they just don't appear amused by the antics that have become such a part of my daily life).

Not sure what sort of help you can provide, immaculate intervention perhaps?

Sincerely,
---
P.S. Since the link you sent is for installation instructions and you understand that my disc drive is not functioning properly, they will not possibly be as effective as the online download I was requesting. Thanks.