Comparing Windows to Unix Microsoft Internal Document

Microsoft Secrets

/. points to this article on the Microsoft Hotmail conversion. I actually had to laugh at this part:

We engaged with the operations staff by asking them to define what their everyday tasks are, in all areas of operating system and application maintenance. Instead of a set of tasks, we were handed a set of the UNIX commands and features that were used to carry out those tasks. While this did not directly meet the need, it gave us an opportunity to address all of the features directly, and show that Windows has an exact equivalent in the core system, or in the Resource Kit, or easily provided with a script. There were very few cases where no satisfactory alternative could be found. Essentially, this was throwaway work, as the eventual solution solved the problems in a more Windows-like way, but it was an excellent opportunity to gain the confidence of the operations staff.